East Midlands Chamber respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website(s) (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided on the Chamber’s websites. Alternatively, you can download a pdf version of the policy here. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
This privacy notice aims to give you information on how the Chamber collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, complete a call back or general enquiry form, purchase a product or service or take part in a competition or survey.
This website is not intended for children (under 16 years of age) and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements and supersedes the other notices and is not intended to override them.
Other bodies/entities/partners linked to the Chamber’s websites may have different practises, though the commitment to your privacy will always be the same. You are encouraged to review the privacy statements of other bodies/entities/partners when visiting their website(s).
Throughout the Chamber’s website(s), you will find links to third-party websites. Please note that the Chamber is not responsible for the privacy policies or content on third-party websites.
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is the controller and responsible for your personal data (collectively referred to as “the Chamber”, “we”, “us” or “our” in this privacy notice).
We have appointed a Data Quality Manager (DQM) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DQM using the details set out below.
Our full details are:
Full name of legal entity: East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
Email address: info@emc-dnl.co.uk
Postal address (registered office): Commerce House, Millennium Way, Dunston Road, Chesterfield, Derbyshire S41 8ND
Telephone number: 0333 320 0333 or 01246 207 207
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You can do this by telephone 0333 320 0333; in writing to the address above or via email: info@emc-dnl.co.uk.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
If you are successful in the recruitment for a role, apprenticeship or student placement at the Chamber a separate HR Privacy Policy will be issued to you to cover Special Category Personal Data (which includes such detail as race or ethnicity, information about your health, and biometric data).
We may be required to collect Special Categories of Personal Data about you (including details about your race or ethnicity and information about your health) when you apply for and accept an apprenticeship/student placement with a Chamber member or non-member company. Full details and the relevant policy will be provided to you at the time.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
Third parties or publicly-available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from the following parties:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
The British Chambers of Commerce. The Chamber is also part of a network of 53 Chambers of Commerce across the UK accredited by the British Chambers of Commerce (BCC). One purpose of the Chamber is to “influence the function of… any governmental body”. We will provide BCC with your company’s email address in order for BCC to conduct research into the impact of policies on your business.
What does the BCC do with your data? BCC will not contact your business for any other purpose other than to notify you of an opportunity to respond to a national policy survey. Each year, BCC conducts around five surveys which directly help us develop and shape Government policy across a range of areas, including business taxation, international trade, and employment. The data from these surveys are completely anonymised and aggregated so that individual responses cannot be identified. The anonymised data is then presented in closed briefings with stakeholders across UK Government, and shared publicly through BCC’s press team. The purpose of carrying out the surveys is to produce reports, which BCC and the Chambers can then use in their activities in promoting and protecting the interests of UK businesses; in other words, they are part and parcel of the function and purpose of BCC and the Chamber. There is never any marketing or commercial purpose to the surveys, and BCC does not carry out surveys on behalf of any third party.
You can contact us if you do not wish to be contacted by BCC (email: info@emc-dnl.co.uk), and you will have the opportunity to unsubscribe from BCC’s research mailing list at any point.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Why we use it
What we collect
Legal basis
Respond to enquiries
Name, email, phone number and your message
Legitimate interest
Prepare quotations
Contact details and project information
Pre-contract
Deliver our services
Contact details, account and project information
Contract
Process payments
Contact and billing information
Contract / Legal obligation
Provide support
Contact details and correspondence
Contract / Legitimate interest
Improve our website
Analytics and technical data
Legitimate interest
Keep our website secure
Technical and security information
Legitimate interest
Send marketing
Name, email and preferences
Consent
Meet legal requirements
Relevant records
Legal obligation
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for HMRC purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
In certain cases the Chamber’s websites are funded through public funds, and as such we are required to keep data for a variety of legal, regulatory or technical reasons. In some cases, records must be maintained for auditory purposes by funding bodies. We will make sure that your privacy is protected and is only used for those purposes.
If you wish to exercise any of the rights set out above, please contact us in writing only by email: info@emc-dnl.co.uk or by post to:
Data Quality Manager
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire)
Commerce House
Millennium Way
Dunston Road
Chesterfield
Derbyshire
S41 8ND
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask youfor further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We use Google Analytics 4 (GA4), a web analytics service provided by Google, to understand how visitors use our website. It provides information such as which pages are visited, how visitors reached the website, the approximate geographical area from which the website was accessed, and the type of device and browser used.
Google Analytics uses cookies to distinguish visitors and collect information about their use of the website. The information collected may include your IP address, device and browser information, pages visited, referral source, interactions with the website, and the date and approximate time of each visit. We use this information in aggregated reports to monitor website performance and improve its content, usability and services.
Google Analytics cookies are optional and will only be placed on your device if you provide consent through our cookie consent tool. You may decline these cookies without affecting your ability to use the website. You can withdraw or change your consent at any time by reopening the cookie settings.
The principal cookies used are:
_ga
Distinguishes individual visitors by assigning a randomly generated identifierIf we decided to change our Privacy Policy, we will post the changes on all our websites including this one so that you are always aware of the Data we collect, how we use it and under what circumstances we may disclose it.
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.